Air India has launched ‘Project Abhinandan,’ which aims to provide Air India clients with a personalized and hassle-free on-ground experience at 16 airports, including Pune.
Air India has deployed specially trained Service Assurance Officers at these airports as part of the project, who will provide on-ground assistance to Air India guests who require it – at check-in areas or lounges, near boarding gates, during transit, or at the arrival hall.
Ahmedabad, Bengaluru, Calicut, Chennai, Delhi, Goa, Guwahati, Hyderabad, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, Pune, Varanasi, and Vishakhapatnam are among the airports.
Service Assurance Officers at Air India airports are trained to sense passenger problems and will be stationed at important touchpoints to proactively engage with passengers, give help, and fix any difficulties. They are also educated to deal with unanticipated situations such as missing flights, delayed luggage delivery, and airport misconnections, among other things.
“Airport experiences can be daunting for many air travelers, regardless of how frequently one travels,” said Rajesh Dogra, Chief Customer Experience & Ground Handling Officer at Air India.
‘Project Abhinandan’ is our honest endeavor to simplify the airport experience for our passengers and make a substantial impact in their entire travel experience, as well as to make them feel at ease and welcomed when they fly with us.”
“Flying is a wonderful experience, and we want our guests to have the best time possible.” In our efforts to convert Air India into a genuinely world-class airline, we are continually assessing innovative methods to improve that experience. “The ‘Project Abhinandan’ service is a step in the right direction,” he explained.
Air India’s Service Assurance Officers at airports will help any Air India passenger who needs airport assistance, regardless of cabin class.
The Service Assurance Officers work with the other Air India and ground handling agency personnel at the airports. Over 100 Service Assurance Officers have already been hired and deployed across airports by Air India.
