Commuters travelling frequently through metros in four major cities including Bengaluru, Hyderabad, Mumbai and Pune, are no longer required to wait in long ticket lines at metro stations to buy tokens or to top-up their smart cards. In these four metro cities, WhatsApp business has collaborated with metro rail in India to serve as a smart chatbot for consumers to buy tickets online.
WhatsApp Chatbot to Let Users Buy Metro Tickets
Services Travellers Can Avail:
- Using this feature travellers can book or purchase their metro tickets.
- They can also cancel or recharge their tickets.
- Checking their train schedule is also a new facility that the WhatsApp chatbot will provide.
- Travellers can also check route maps and fares for different locations in a detailed manner.
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How Metro Travellers in Mumbai, Bangalore, Hyderabad, and Pune Can Book Metro Tickets Via WhatsApp Chatbot:
- Presently only four metro cities including Mumbai, Bangalore, Hyderabad, and Pune are eligible to book tickets via WhatsApp.
- Save +918105556677 this number as a WhatsApp contact on your mobile and send 918105556677 ‘Hi’.
- Once the bot receives it and gets activated you will receive a link to book an e-ticket through which you can buy a ticket.
- At Automated Fare Collection (AFC) Gate e-tickets are to be verified in Mumbai.
“Commuters must note that they can continue to buy counter tickets, tokens or smartcards as they will function as usual along with the new WhatsApp chatbot system,” mentioned times now.
