The Delhi government has issued a notification for the ‘Delhi Motor Vehicle Aggregator and Delivery Service Provider Scheme 2023,’ which lays the groundwork for thorough regulation and licensing of aggregators offering passenger transportation and delivery services in the national capital.
Delhi Transport Minister Kailash Gahlot stressed the long-standing need for aggregator licenses and regulations to guarantee smoother operations for Delhi residents. This plan is noted for being the first in India to specify phase-wise electrification objectives for operators, coinciding with India’s aim of achieving net-zero emissions by 2070.
The plan applies to Delhi-based aggregators, delivery service providers, and e-commerce firms. It will apply to those with 25 or more motor vehicles (two-wheelers, three-wheelers, and four-wheelers, excluding buses) and utilize a digital intermediary, such as an app or online site, to interact with customers for their services.
Guidelines for the Delhi Motor Vehicle Aggregator and Delivery Service Provider Scheme
- Any organization with more than 25 automobiles is subject to this policy.
- All current and new entities must get a 5-year license, with yearly license costs due within 90 days.
- No Fees For Electric Vehicles owned by companies that support the Delhi Government’s anti-pollution efforts.
- A 50% refund is also available for automobiles that are less than two years old.
- If the command centre is not in the NCR, access will be shared by the Delhi Government’s Transport Department.
- The plan is strict in ensuring compliance, with infractions punishable by fines ranging from Rs 5,000 to Rs 1 lakh per case.
The system creates high service quality criteria to improve client happiness. This includes vehicle cleanliness, driver behaviour, and the fast settlement of consumer concerns.
Who is covered under the scheme?
Cab aggregators like Ola and Uber, delivery service providers like Swiggy and Zomato, and e-commerce companies like Amazon, Myntra, Big Basket, and Flipkart. This extensive regulatory framework is consistent with the Delhi government’s aim to develop environmentally friendly and sustainable transportation options.