According to authorities, the Delhi Metro Rail Corporation (DMRC) introduced a dedicated mobile app for its customers on Friday to generate easy and hassle-free mobile-based QR-code tickets for travel across its network.
The app ‘DMRC TRAVEL’ was formally launched at the Metro Bhawan here by Vikas Kumar, Managing Director, DMRC, in the presence of key authorities.
Passengers may now purchase tickets straight from their cellphones using this new mobile app, avoiding the need to visit ticket kiosks, vending machines, or stand in lines. Passengers may now enjoy a quick and efficient ticketing experience, saving crucial time on their journey.
The app accepts a range of payment options, including UPI, credit/debit cards, and e-wallets, providing customers with flexibility and convenience. Passengers may select their chosen payment method and quickly finish the transaction within the app, according to a statement from the Delhi Metro Rail Corporation (DMRC).
This software also includes passenger-focused features such as a journey planner, fare calculator, station information, and smart card recharge. It also displays route information from point A to point B, including interchange stations. It stated that one may see transaction history and re-book a ticket for the same origin-destination and return route.
The software will be available for download on the Android platform first, followed by the iOS platform shortly thereafter, allowing a wide variety of customers to enjoy the ease of mobile Quick Response (QR)-code ticketing. It also encourages passengers to download the app from their local app stores and experience the features and benefits it provides.
To provide such a user-friendly, cashless, and fast mode of ticketing, the DMRC undertook a massive technically challenging exercise of upgrading its AFC gates, which were already in passenger service, on all of its corridors without shutting them down for even a single day in record time, according to officials.
The entire procedure was completed largely during the little time available in the night after passenger services had ended so that when services restarted the next day, all gates remained operational for passengers. The DMRC has already renovated more than 60% of its AFC gates with QR-code scanners, with the remaining gates expected to be changed over the next one or two months.
The introduction of the ‘DMRC TRAVEL’ app seeks to improve passengers’ entire commuting experience by providing a user-friendly ticketing option. This program is consistent with DMRC’s commitment to using technology for the convenience of its valued passengers, according to the company.