Taking responsibility for its errors and ensuring that passengers get a fair deal Indian Railway Catering and Tourism Corporation (IRCTC) has announced to pay INR 63,000 compensation to the passengers.
IRCTC made an announcement in this regard on Wednesday. The refund would be provided for the passengers of the newly launched Ahmedabad-Mumbai Tejas Express. The train which is the second privatized train in India started its operation from 19th January this year.
On Wednesday, the train was delayed by over an hour during the afternoon as it was entering the Mumbai. The train reached the Mumbai Central station around 1 hour and 30 minutes late. IRCTC informed technical problem between Bhayander and Dahisar stations as the reason for delay.
As a compensation IRCTC would pay Rs 100 in compensation each to around 630 passengers on board. “Passengers will have to apply as per our refund policy. They will be given refund after verification”, said a spokesperson from IRCTC.
Passengers can also claim compensation by calling 18002665844 or by sending an email to [email protected]. They will have to provide a canceled cheque, PNR details, and Certificate of Insurance (COI) number. The compensation is processed as per IRCTC’s policy which says that Rs 100 is paid for a delay of over an hour and Rs 250 for a delay of over two hours to the passengers.
Inputs from News 18