Wrath came Flipkart’s way recently after a customer from Nagaland was told by Flipkart’s support that the company can’t deliver products to Nagaland because Nagaland is ‘outside India.’
It all began when a customer from the glorious state of Nagaland texted Flipkart; questioning why the company is not delivering items to Nagaland.
“We still didn’t get independence and we are still a part of India. Treat all states equally areeh!,” the user said in a comment.
In reply, to the same, the one handling Flipkart’s customer support replied – “Sorry to hear that. We appreciate your interest in shopping with us. However, sellers do not provide our services outside India.”
A local newspaper in Nagaland soon took offense and criticised the company for its statement. The chat then went viral and resulted in an embracing situation for Flipkart.
After a while, Flipkart deleted the original response and apologised for the comment, saying: “We are extremely sorry about the inadvertent error earlier. We strive to ensure serviceability across the nation, including regions in Nagaland. We are happy to connect with you and provide currently available options.”
What is this behaviour Flipkart?