In the past 24 hours, several people, from across the nation, have reported experiencing a messaging outage. The outage has resulted in a delay in receiving OTPs for various purposes including payments, Aadhar and even Co-WIN COVID-19 vaccine registration.
And in case you have been wondering what’s all the fuss? Then you must know that it’s TRAI behind this.
As per the report by the Times of India, TRAI, in collaboration with telecom companies, have been busy implementing new rules for registration and standardisation to safeguard people from fake and fraudulent SMS messages.
Amidst the new rule, TRAI’s had recently asked companies, banks, payments companies, government agencies etc to link themselves with telecom operators through the DLT or Distributed Ledger Technology platform.
The DLT, for the unaware, allows transparent record management usually done by the network participants. The whole purpose behind this is to subdue the spam messages that an individual receives on a regular basis. With this registration, every telemarketer or company that enables telemarketing will be answerable to telecom companies, followed by telecom company being answerable to TRAI.
Based on blockchain technology, the process also includes the registration of messaging templates that companies will use to communicate with their customers.
Top mobile industry officials in a conversation with TOI said, “The measure was taken as per TRAI’s directive. While there were customer outages on Monday as the day started, we are hopeful that these would be sorted out soon as corporates, telemarketers, banks and payment companies and government agencies fall in line with the mandate.”
With that being a rule, Vodafone Idea and Reliance Jio have mandated the standards after Sunday Midnight. However, the service providers, including banks and payment gateways, were not ready for the shift.
However, telecoms had already asked banks and other institutions to register at the earliest, but they didn’t adhere to the notice thus leading to OTP service failure.
Later, some relaxations were given, however, the official added that the relaxation was done with the expectation that all necessary registrations will be completed over the next day or two.