Ride-hailing association Uber Technologies said on Thursday that it would soon launch a new feature that will allow customers in India to book rides via WhatsApp Messenger.
The move will not only help people who are less handy with technology but could also help Uber tap into the more than 50 crore customer base of Meta Platforms-asserted WhatsApp in India.
“Starting this week, we are doing one more assistance that gives people the decision to book a Uber ride through a virtual Uber WhatsApp chatbot,” Uber said.
Uber has been working in the country for the past eight years and is right now open in 70 metropolitan regions.
“Riders will as of now don’t need to download or use the Uber application. Everything from customer selection, booking a ride, and getting an excursion receipt will be managed inside the WhatsApp talk interface,” Uber added.
WhatsApp customers can book a ride either through Uber’s business account number, a scanner tag, or clicking the link to open a Uber WhatsApp talk.
Riders will get comparative security features and assurance protections as individuals who book trips through the Uber application directly, the association said. The WhatsApp visit stream will enlighten the customer about security rules, recollecting how to contact Uber in case of emergencies.
The feature will at first be launched in Lucknow and a short time later will reach out to various regions quite soon.
Riders will get the same features like safety features and insurance protections as individuals who book trips through the Uber application directly, the association said. The assist will begin with being available in English, Uber said, adding the othe Indian lingos will be done in near future.