SEBI, the markets regulator, has issued an investor charter aimed at safeguarding investors’ interests in the securities market.
SEBI, the markets regulator, issued an investor charter on Wednesday aimed at safeguarding investors’ interests in the securities market.
The investor charter’s objective is to “defend investors’ interests by allowing them to understand the risks and invest in a fair, transparent, and secure market, as well as to get services in a fast and efficient way.”
The rights include the expectation of fair and equal treatment, as well as timely resolution of investor concerns lodged via the SCORES site.
“This includes obtaining excellent services from SEBI-recognized market infrastructure institutions as well as SEBI-registered intermediaries, regulated businesses, and asset management firms,” the charter said.
SEBI has also outlined investor duties, as well as dos and don’ts.
“Resolving investor issues is a critical component of investor protection,” the regulator said.
SEBI noted that it now publishes a monthly progress report on the resolution of investor concerns submitted through the SCORES platform.
“A system has been devised according to which all SEBI-regulated intermediaries/entities will be required to report the average time taken to resolve investor concerns on their respective websites in a manner stipulated by SEBI beginning January 2022,” the regulator said.
SEBI also announced the establishment of an alternative dispute resolution system for complaints against brokers, depository participants, and stock exchanges and depositories.