Is IRCTC Selling Customer Data? Here’s The Clarification

The Indian Railways Catering & Tourism Corporation Limited (IRCTC) has clarified and rejected all the media claims that it has been selling the personal information of its customers.

Is IRCTC Selling Customer Data Here's The Clarification

IRCTC Rejected The False Claims of Selling Its Customer’s Personal Data

IRCTC rejected the claims of some specific media reports which include social media groups also, saying that the company and the Government are planning to monetize the customer data.

A senior official said, “the corporation does not sell its data and has no intention of doing so, and that any media stories to the contrary are completely false.”

The official further added, “ experts are being employed to enhance already-existing firms. The expert will also provide recommendations for new commercial ventures that IRCTC and Indian Railways may like to pursue shortly.”

Official representatives also said that organizations always look forward to finding new opportunities to grow in different business sectors. IRCTC had also announced, “a tender to hire a consultant of international repute in order to carry out these tasks in a more professional way and to protect the financial interests of its investors.”

As per the reports, “ this action’s declared goal is to bring in up to ₹1,000 crores in revenue for the IRCTC. The consultant will be asked to research any vendor-related data from Indian Railways apps as well as statistics on passenger, freight, and parcel business.”

Furthermore, it stated that, as per the tender, “customer information to be examined and used includes, among other things, “Name, Age, Mobile No., Gender, Address, E-Mail ID, No. of Passengers, Class of Journey, Payment Mode, Login/Password,” in addition to behavioral information like payment and booking methods, frequency of travel, etc.”

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IRCTC also stated that “it does not save any financial information about its clients on its system server since, when a client makes an online payment for one of its many services, control is transferred to the appropriate Payment Gateway or bank to process the payment.”

Rishabh Sharma

Rishabh is an experienced content writer and editor, he is working for Viralbake to cover a diversified range of categories. His articles mainly focus on providing information, being a travel guide, educating others, and also making people aware of technology, after all, he is a technophile. When not writing he can be found gaming, watching movies, and travelling.

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